Refund and support policy
Last updated September 22, 2026
One-time purchases
If a paid approval link cannot be created because of a ChangeSnap technical failure, request a refund within 14 days.
Subscriptions
Subscriptions can be cancelled before the next renewal. Access remains available through the paid period. If a duplicate or incorrect charge occurs, contact support within 14 days.
How to request help
Email arikrock111@gmail.com with the account email and a description of the problem. Do not send card details.
This policy does not limit rights that cannot be waived under applicable consumer law.